This Policy applies to personal information that may be collected by BOPIED when you visit its website or stores.

Personal information is any information concerning a natural person that allows, directly or indirectly, the identification, location, or profiling of that person.

Identification information, such as your first and last name, email and mailing address, phone number, fax number, date of birth, language preferences, and any information related to your customer account.

Transactional or commercial information, such as the products you have purchased, your order history, current orders, your payment method, and billing address.

Online activity information, such as browsing history on our Website, technical logs, IP address, browser type and configuration, operating system, traffic data, conversion data, preferences, product shares, pages viewed, referring website, number of visitors, geographic location, language preferences, and device information.

Information when you communicate with us: the content of your message, publicly available information about your social media accounts, and any metadata related to your communication.

Information you provide when you apply for a position at BOPIED: your personal information, your resume and cover letter, as well as the information contained therein, and your availability.

Other information about you, such as your age, gender, and customer category, as well as any other information or documentation you provide when interacting with us.

Personal information
is collected with your consent or when permitted by law. It is used, in particular, for the following purposes:

• To identify you;
• To create and manage your customer account or customer file;
• To manage your current orders;
• To serve you and offer you our products and services;
• To allow you to browse and purchase our products;
• To process your returns, refunds, and exchanges;
• To allow you to interact with our products;
• To participate in contests, sweepstakes, loyalty programs, and promotions;
• To communicate with you and respond to your messages;
• For promotional purposes;
• To administer our online services;
• To manage the performance of our online services and ensure their security;
• To personalize your experience;
• Advertising, marketing, and analytical purposes;
• To evaluate your job application;
• To receive and activate a gift card;
• To comply with our legal obligations.

We use your personal information only for the purposes for which we obtained your consent at the time of collection. We use several methods to collect your personal information:

Direct Interactions: You provide certain personal information, such as your identity and contact details, when you interact with Bopied, including by corresponding with us, creating a customer account, making a purchase or return, subscribing to newsletters, filling out any form, survey, or contest, and purchasing our products.

Indirect Interactions: Some personal information may be provided to us by a third party to whom you have already provided this information in accordance with their respective privacy policies (e.g., Meta, employee recruitment services).

Automated Technologies or Interactions: When you interact with our website, we automatically collect technical personal information about your device, browsing activities, and habits. Cookies (required and optional), pixels, server logs, and other similar technologies are used to collect this personal information. We may also receive technical personal information about you if you visit other websites that use our cookies.

Some of these cookies require your consent. Their use enhances your experience on our website, particularly by personalizing your experience. You can opt out of optional cookies when your consent is requested or through your browser settings.

BOPIED undertakes to protect your personal information and not to share it, except as provided in this Policy, as required by law, or with your consent. When sharing personal information, BOPIED undertakes to limit the information disclosed to what is necessary to achieve the purpose of such disclosure.

In order to provide you with the products and services you have requested, your personal information may be shared with third parties who provide services on our behalf, such as payment providers, email and communication service providers, website hosting providers, package shipping management platforms, and operations management providers.

BOPIED shares your information with third parties for marketing and analytical purposes (e.g., Meta, Google Analytics, Google Ads, Pinterest).

If your personal information is transferred to a jurisdiction other than Quebec, foreign laws will apply, and certain organizations in that jurisdiction may have access to your personal information.

Personal information collected by BOPIED is accessible to our employees when necessary for the performance of their duties. They must maintain the confidentiality of this personal information.

Your personal information is securely stored only for as long as is reasonably necessary for the purposes set out in this Policy, or for a longer period if permitted or required by law. When it is no longer needed, your personal information is securely destroyed or anonymized (so that it can no longer be used to identify you) in accordance with applicable laws.

We take the necessary and appropriate security measures, based on the level of confidentiality and risk, to protect your personal information against loss, theft, and unauthorized access. The personal information you provide to BOPIED is transmitted via a secure server through Shopify. Shopify is responsible for encrypting (or encoding) the data transmitted during the order process. This encryption method protects your data—such as your credit card number and your shipping and billing information—by scrambling it before it leaves your computer. The data is decrypted only when we receive it, with the exception of banking data, which is never fully transmitted to us (we only receive the payment method and the last 4 digits of the credit card, if applicable). We make every reasonable effort to ensure its security within our systems.

We take reasonable precautions to prevent the fraudulent use of your personal information on our websites. To this end, we have implemented authentication procedures that comply with industry standards to ensure the protection of your information when you make online purchases from us. In particular, we communicate with financial institutions or credit bureaus to verify the authenticity of your credit card and validate your billing information.

In some cases, your consent is required for the collection, use, or disclosure of your personal information. You may withdraw or modify your consent at any time by following the instructions for modifying your consent or by contacting us directly, subject to applicable legal and contractual restrictions.

Regardless of your preferences regarding commercial and advertising communications, we may still contact you regarding a product or service, in accordance with applicable law. Any change to your consent may require some processing time. Even if you opt out of receiving personalized ads, you may still see generic and non-personalized ads. In some cases, you can change your consent settings for personalized ads on third-party platforms by going directly to the platform in question (e.g., Meta, Pinterest, Google).

BOPIED undertakes to use only the personal information that is necessary and solely for the purposes for which it was collected. We will ask for your consent again if we wish or need to use it for purposes other than those to which you have consented.

You have the right to request access to the personal information that Bopied holds about you. You have the right to request that any personal information about you be corrected, particularly if it is inaccurate, incomplete, or collected without your consent. You may submit a request by contacting us at the address below. We will respond to requests within thirty (30) days of receiving the written request.

You have the right to control the disclosure of your personal information. By submitting a written request, you may ask that your personal information not be disclosed or that a hyperlink associated with your name—which provides access to personal information—be de-indexed (or re-indexed, in some cases). This request may be made when the disclosure of such information violates the law or a court order, or causes serious harm to your reputation or privacy.

We will respond to requests within thirty (30) days of receiving the written request.

You may, by submitting a written request using the contact information provided below, request information regarding the processing of your data. This includes the personal information that has been collected about you, how it is processed by BOPIED, information on the categories of individuals who have access to this information, the retention periods for such information, and, if it was collected from a third party, the source of the personal information.

We reserve the right to modify the content of this Policy at any time. Any changes made will be posted on our website. You accept changes to the Policy when you continue to use our services or purchase our products after the modified version of this Policy has been published or after you have been notified of such changes. It is your responsibility to ensure that you read, understand, and agree to the latest version of this Policy.

Please contact the Privacy Officer with any questions or concerns regarding this Policy, or the collection, use, or disclosure of your personal information.

Amélie Rivest

Privacy Officer

amelie@bopied.com450-651-9222, ext. 127

2626 Papineau Street, Longueuil, Quebec J4K 3M4