To make a return/exchange of an online purchase, you must click on our'MAKE A RETURN' button above. You will need your email address and order # to make your request. After selecting the reason for return/exchange, you will automatically receive your return label by e-mail.
Please make sure that the items you are returning are in perfect condition, in their original box. A fee of $4.99 (plus tax) will apply to all returns by mail and will be deducted from the refund. By presenting your invoice, you can also return/exchange your order free of charge at any of our 20 Bopied or Tendances chaussures boutiques across Quebec. See our map here. Initial shipping costs are not refunded for returns.
You have 30 days following the shipping date to make a return. A fee of $4.99 (plus taxes) will apply to all returns by mail, and will be deducted from the refund. Subject to the following, we will refund your return (by mail or in-store) according to the original method of payment, all unworn merchandise in perfect resale condition and in its original box.
Please note that any merchandise reduced by 50% or more is considered a Final Sale.
Initial shipping costs are not refunded for returns and a $4.99 fee is deducted from any refund by mail.
We offer a one-time price adjustment policy on items purchased at regular price only within 14 days of purchase. Original invoice required.
You may return the item(s) for an exchange or full refund within 14 days of purchase . You must have your invoice and the original box. Refunds will be made via the same method of payment used at the time of purchase. Items purchased with a gift card will be refunded on a new gift card.
We offer a one-time price adjustment policy on items purchased at regular price only within 14 days of purchase. The original invoice is required.
Our gift cards can be used exclusively to purchase our merchandise in store. They are neither refundable nor exchangeable for monetary value.
A product in Sale stamped in final sale red cannot be exchanged or refunded. Final sale on all merchandise reduced by 50% or more.
All items purchased with a Sale of 50% off or more are final sales. No returns or exchanges. All online promotions cannot be combined with other promotions.