The term "Website" refers to all our online properties and their domains, including the application, where applicable.
This Policy concerns personal information that may be collected by BOPIED when you visit its Website or its stores.
Personal information is any information about a natural person that directly or indirectly allows that person to be identified, located or profiled.
Identifying information, such as your first and last name, e-mail and postal address, telephone number, fax number, date of birth, language preferences and any information related to your customer account.
Transactional or commercial information, such as products purchased, order history, orders in progress, payment method and billing address.
Information about online activities, such as browsing history on our Website, technical logs, IP address, browser type and configuration, operating system, traffic data, conversion data, preferences, product shares, pages viewed, Website of origin, number of visitors, geographic location, language preferences and device information.
Information when you communicate with us: the content of your message, publicly available information about your social network accounts and any metadata related to your communication.
Information when you apply to BOPIED: your identification information, your resume and cover letter, as well as the information contained therein and your availability.
Other information about you, such as your age, gender and customer category, as well as any other information or documentation you share when interacting with us.
is collected with your consent or when permitted by law. In particular, it is used for the following purposes
- Identify yourself ;
- Create and manage your customer account or customer file;
- Manage your current orders ;
- To serve you and offer you our products and services;
- Allow you to store and buy our products;
- Handle your returns, refunds and exchanges;
- Allow you to interact with our products;
- Participate in contests, prize draws, loyalty programs and promotions;
- Communicating with you and responding to your communications ;
- Promotional objective ;
- Manage our online services ;
- Manage the performance of our online services and ensure their security;
- Personalize your experience ;
- Advertising, marketing and analysis ;
- Evaluating your job application ;
- Receive and activate a gift card ;
- Comply with our legal obligations.
We use your personal information only for the purposes for which we have your consent at the time of collection. Several methods are used to collect your personal information:
Direct interactions: certain personal information, such as your identity and contact information, is provided by you when you interact with Bopied, including by corresponding with us, creating a customer account, making a purchase or return, subscribing to newsletters, completing any forms, surveys or contests and purchasing our products.
Indirect interactions: some personal information may be provided to us by a third party to whom you have already given such information in accordance with their respective privacy policies (e.g. Meta, employee recruitment services).
Automated technologies or interactions: when you interact with our Web site, we automatically collect technical personal information about your equipment, browsing actions and habits. Cookies (mandatory and optional), pixels, server logs and similar technologies are used to collect this personal information. We may also receive technical personal information about you if you visit other Web sites that use our cookies.
Some of these cookies are subject to your consent. Their use allows us to improve your experience on our website, in particular by personalizing your experience. Optional cookies can be refused by you when you are asked for your consent or via your browser settings.
BOPIED is committed to protecting your personal information and will not share your personal information except in accordance with this Policy, with the law or with your consent. In the event of sharing, BOPIED will limit the personal information communicated to that which is necessary to achieve the purpose for which it was communicated.
In order to provide you with the products and services you have requested, your personal information may be shared with third parties who provide services on our behalf, such as payment providers, e-mail and communications transmission, website hosting, parcel shipping management platforms and operations management.
BOPIED shares your information with third parties for marketing and analysis purposes (e.g. Meta, Google Analytics, Google Ads, Pinterest).
In the event that your personal information is transferred to a jurisdiction other than Quebec, foreign laws will apply and certain organizations in that jurisdiction may have access to your personal information.
Personal information collected by BOPIED is accessible by our employees when necessary for their duties. They must maintain the confidentiality of this personal information.
Your personal information is kept secure only as long as is reasonably necessary for the purposes set out in this Policy, or longer if authorized or required by law. When no longer required, your personal information is destroyed or anonymized (so that it can no longer be used to identify you) in a secure manner, in accordance with applicable laws.
We take the necessary and appropriate security measures according to the level of confidentiality and risk to protect your personal information against loss, theft and unauthorized access. The personal information you provide to BOPIED is transmitted through a secure server, via Shopify. Shopify is responsible for encrypting (or encoding) the data transmitted during the ordering process. This encryption method protects your data, such as your credit card number and shipping and billing information, by scrambling it before it leaves your computer. Data is decrypted only when we receive it, with the exception of bank details, which are never transmitted to us in their entirety (we receive only the payment method and the last 4 digits of the credit card number, if applicable). We make every reasonable effort to ensure their security on our systems.
We take reasonable precautions to prevent fraudulent use of your personal information on our Web sites. To this end, we have adopted industry-standard authentication procedures to ensure the protection of your information when you make online purchases from us. In particular, we contact financial institutions or credit bureaus to confirm the authenticity of your credit card and validate your billing information.
In some cases, your consent is required for the collection, use or disclosure of your personal information. Your consent may then be withdrawn or modified at any time by following the instructions specific to the modification of your consent or by contacting us directly, all subject to applicable legal and contractual restrictions.
Despite your preferences regarding marketing and advertising communications, we may still contact you regarding a product or service in accordance with applicable law. Any change to your consent may require some processing time. Despite your refusal to receive personalized advertising, you may still see generic, non-personalized advertising. In some cases, you can change your consent to personalized ads on third-party platforms by going directly to the platform in question (e.g. Meta, Pinterest, Google).
BOPIED will only use personal information that is necessary for the purposes for which it was collected. We will ask for your consent again in the event that we want or need to use it for purposes other than those to which you have consented.
You have the right to request access to your personal information held by Bopied. You have the right to request that any personal information concerning you be corrected, in particular when it is inaccurate, incomplete or acquired despite your refusal to consent. Requests may be made by contacting us at the coordinates below. We will respond to requests within thirty (30) days of receipt of the written request.
You have the right to control the distribution of your personal information. By written request, you may ask that your personal information not be disseminated or that a hyperlink attached to your name giving access to personal information be de-indexed (or re-indexed, in certain cases). This request may be made when the dissemination of this information contravenes the law or a court order, or causes serious harm to your reputation or privacy.
We will respond to requests within thirty (30) days of receipt of the written request.
You may, by written request via the contact details provided below, request information about the processing of your data. This includes your personal information that has been collected, how it is processed by BOPIED, information on the categories of persons who have access to this information, their retention periods, and if collected from a third party, the source of the personal information.
We reserve the right to change the content of this Policy at any time. Any changes will be posted on our Web site. You accept changes to the Policy when you continue to use our services or purchase our products after the revised Policy has been posted or after you have been notified of such changes. It is your responsibility to ensure that you read, understand and accept the latest version of this Policy.
Please contact the Privacy Officer if you have any questions or concerns about this Policy or the collection, use or disclosure of your personal information.
2626 Papineau Street, Longueuil, Quebec J4K 3M4
Last update: September 21, 2023